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Justin Kirsch

User Experience in Online Mortgage Banking: The Role of Infrastructure, APIs, and Latency

4 min read

User Experience in Online Mortgage Banking: The Role of Infrastructure, APIs, and Latency

A McKinsey survey found that only 42 to 67 percent of borrowers are satisfied with the mortgage process. Banks scored 20 to 30 percentage points lower than non-banks. The gap comes down to infrastructure. Lenders with fast, integrated systems...

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Why Automated Mortgage Processing Fails - And How Managed IT Can Fix It

4 min read

Why Automated Mortgage Processing Fails - And How Managed IT Can Fix It

Automation has reduced mortgage processing errors by 35% for lenders who deploy it well. But plenty of teams see the opposite result. They invest in...

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How to Build a Fully Digital, Scalable Mortgage Experience

5 min read

How to Build a Fully Digital, Scalable Mortgage Experience

Fannie Mae projects single-family mortgage originations will reach $2.32 trillion in 2026, up from $1.85 trillion in 2025. Refinance share is...

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Deploying Microsoft Lighthouse for Broker-Dealer Compliance Standardization

4 min read

Deploying Microsoft Lighthouse for Broker-Dealer Compliance Standardization

Microsoft expanded Lighthouse's identity threat detection coverage in mid-2025, adding posture assessments for ADFS, ADCS, and Microsoft Entra...

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DLP and the Role of Technology in Modern Mortgage Compliance

5 min read

DLP and the Role of Technology in Modern Mortgage Compliance

A 2025 Forrester study found that organizations using Microsoft Purview DLP achieved a 30% reduction in data breach likelihood. For mortgage lenders...

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Bridging IT and Compliance in the Mortgage Industry with Microsoft Solutions

5 min read

Bridging IT and Compliance in the Mortgage Industry with Microsoft Solutions

The 2025 mortgage compliance landscape saw the most significant regulatory shift in years. The CFPB's enforcement operations froze in early 2025...

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Tracking Your Mortgage Pipeline Like a Pro: Integrating Across Systems for Maximum Efficiency

4 min read

Tracking Your Mortgage Pipeline Like a Pro: Integrating Across Systems for Maximum Efficiency

A regional lending team doubled loan volume in one year after integrating their LOS and CRM. They did not add headcount. They stopped entering the...

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The Mortgage Industry's Best Kept Secret: Automated Data Transfer for Faster Approvals

5 min read

The Mortgage Industry's Best Kept Secret: Automated Data Transfer for Faster Approvals

Mortgage origination costs exceed $11,000 per loan. A chunk of that cost comes from manual data handling: processors re-entering borrower...

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Simplifying the POS to LOS Connection: How to Achieve Smooth Data Transfers in Mortgage Systems

5 min read

Simplifying the POS to LOS Connection: How to Achieve Smooth Data Transfers in Mortgage Systems

The mortgage industry loses an estimated 45% of loan applications to fallout before closing. A significant portion of that fallout traces back to...

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The Ultimate Guide to Connecting Encompass with Microsoft Dynamics for Seamless Workflow

5 min read

The Ultimate Guide to Connecting Encompass with Microsoft Dynamics for Seamless Workflow

The loan origination software market hit $6.58 billion in 2025 and is projected to reach $7.35 billion in 2026. That growth is driven by one thing:...

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