Building a Faster Home Loan Process Through Encompass Interface Customization

In the US, a typical mortgage process takes 30–60 days to complete. For borrowers, that means weeks of documentation, verification, and frustration. But for you, it’s a chance to get ahead of the curve.

You see, Loan Origination Software (LOS) interfaces and mortgage workflows go hand in hand. The more precise the interface, the faster the process.

If you use Encompass, you already have an edge. Unlike most LOS platforms, it lets you customize the interface to suit your team’s needs. This helps streamline workflows and accelerate loan processing.

Curious how it works? Read this blog!

Key Takeaways

• User interface directly shapes staff experience. An intuitive LOS (Loan Origination System) boosts speed, satisfaction, and productivity.

• A clean, role-based interface simplifies workflows, reduces confusion, and eliminates unnecessary steps

• Ease of use cuts training costs, letting teams adapt quickly without steep learning curves

• Customized Encompass interfaces outperform standard ones in usability, efficiency, scalability, and role-specific visibility

• Customization involves identifying bottlenecks, setting permissions, simplifying forms, automating tasks, customizing dashboards, integrating tools, branding portals, and continuously training and refining

• Testing and feedback loops are crucial for a successful rollout and continued optimisation

Interfaces and Mortgage: How One Affects the Other

LOS interfaces and mortgage workflows are interrelated. But, does it affect more than just the loan processing speed?

Let's look at what else might be affected:

• Defines staff experience: The software’s interface is what your employees interact with. An intuitive LOS user interface boosts employee experience by making the loan process simpler and quicker
• Affects internal workflow efficiency: Home lending formalities are notorious for being complicated. However, a simple LOS user interface makes it much swifter by ensuring your team only focuses on relevant tasks
• Impacts training expenses: If your loan software’s interface is easy to use and navigate, your team will quickly adapt to it. This means no spending extra time and resources on employee training

Standard vs. Customized Encompass Interface: What’s the Difference?

Here’s how standard and customized Encompass interfaces compare with each other in terms of user experience, workflow efficiency, and more:

Customizing Encompass Interface: A Step-by-Step Guide

Now, let’s come to the gist of the topic. Here’s how you can customize Encompass’s interface to build a quick, hassle-free home loan experience for your borrowers:

Step 1: Start with what’s not working

Before diving into any changes, take stock. Where are the bottlenecks? Are there fields your team never uses? Is reporting a pain?

Identifying pain points upfront will help you customize with purpose, not guesswork.

Step 2: Set up roles and permissions

Not everyone needs access to everything. So, set up role-based access permissions. This ensures that processors, underwriters, and loan officers only see what’s relevant to them. 

Step 3: Clean up your forms and fields

By using Encompass Admin Tools or SDK, you can tweak existing forms or build new ones from scratch. This helps rename labels, remove unnecessary fields, and add company-specific data to make the interface more intuitive for your team.

Step 4: Automate the repetitive stuff

Tired of manually sending disclosures or updating loan statuses? Automate it.

With the right rules in place, you can streamline recurring tasks, reduce errors, and give your team more time to focus on actual lending.

Step 5: Tailor your pipeline view

Want your dashboard to show only what matters most? Encompass lets you customize the loan pipeline view, too.

Choose which columns appear, apply filters, and define sorting options. That way, every team member sees exactly what they need to stay on track.

Step 6: Connect your favorite tools

Need to plug in credit check services, e-signature platforms, or compliance systems?

Tap into the Encompass Partner Network to build an integrated ecosystem. Make sure to check that it works seamlessly with your existing tools.

Step 7: Brand your borrower portal

First impressions count. So, personalize the borrower portal with your branding, tailored application steps, and custom messaging. It’s your chance to offer a smooth, branded experience right from the start.

Step 8: Test before you go live

Don’t skip this step! Use a sandbox environment to test everything: workflows, forms, permissions, etc. Ensure everything runs smoothly before rolling it out to your team.

Step 9: Train your team

Even the best customization won’t help if your team doesn’t know how to use it. So, hold training sessions, answer questions, and get everyone comfortable with the new setup.

Step 10: Keep tweaking

When it comes to LOS interface and mortgage workflow, customization isn’t a one-and-done job. So, monitor how things are working, gather feedback, and make regular adjustments to address every changing need.

Make Encompass Home Lending Efficient with Mortgage Workspace

LOS interfaces and mortgage processes are closely connected. When your Encompass interface is generic, it slows down your team and frustrates borrowers. But when it’s tailored, it improves speed, accuracy, and confidence. How? By reducing steps, guiding each user based on their role, and making daily tasks easier!

With Mortgage Workspace, your team gets the support they need to keep Encompass running smoothly. From managing user access to resolving software issues, we help you maintain a stable, efficient environment. This way, we ensure your interface and mortgage processes work in sync, day in and day out.

Ready to get more out of your Encompass investment? Let’s talk!

Some Common FAQs:

Q. What are the five stages of a loan life cycle?

The five core stages of a typical loan life cycle are origination, underwriting, funding, servicing, and closure. 

Q. Do interfaces and mortgages have a connection?

Yes, interfaces and mortgages have a direct connection. To elaborate, interfaces like the one in Encompass are the digital touchpoints lenders use to manage the entire mortgage lifecycle. So, a well-designed interface ensures smoother workflows, fewer errors, and faster loan approvals. This impacts mortgage operations and customer experience.

Q.  Can you customize Encompass without coding knowledge?

Yes. Many Encompass interface changes can be made through admin settings or the Encompass Settings panel. However, complex configurations might need technical expertise and strong coding knowledge.