Cracking the Post-Closing Bottleneck: How ComFed Streamlined Loan Boarding with MortgageExchange

For members, closing day feels like the finish line. But inside a credit union, it’s often the beginning of a long post-closing checklist: pushing loan data from the loan origination system (LOS) into servicing, reconciling balances, and confirming payment schedules are correct. At Communication Federal Credit Union (ComFed)—headquartered in Oklahoma City with more than 128,000 members and $2.2 billion in assets—this process used to be manual and error-prone. Staff had to update TruHome Mortgage Servicing after every loan closed in Mortgage Cadence LFC, creating delays and increasing the risk of mismatched records.

The Challenge: Post-Closing Bottlenecks

ComFed’s mortgage servicing team faced the same issue many credit unions do: their LOS and servicing systems didn’t connect. After a mortgage closed in Mortgage Cadence, the servicing data had to be manually re-entered into TruHome. That meant loan balances, terms, and member details were being keyed in twice. The result? Delays in boarding loans, extra staff time spent on data reconciliation, and the looming risk of errors. Even a small mismatch could cause headaches during audits or confuse members expecting their first payment statement. What should have been a seamless handoff from origination to servicing had become a resource-draining bottleneck.

The Solution: A Real-Time LOS ↔ Servicing Connection

To eliminate these inefficiencies, ComFed deployed the MortgageExchange® platform from Mortgage Workspace (Access Business Technologies). MortgageExchange is designed to bridge post-closing systems, ensuring that origination and servicing remain in sync. In this case, the solution created a bi-directional data pipeline between Mortgage Cadence LFC and TruHome Servicing. As soon as a loan is closed, its details flow automatically into the servicing system—no manual entry required. The integration was rules-based, enforcing consistency and accuracy across both platforms. For ComFed, it meant the LOS and servicing platform now acted as one connected ecosystem rather than two isolated silos.

Key Benefits Realized

• Faster loan boarding: Loans now move into servicing instantly after closing, cutting days off the post-close process.
• Eliminated duplicate entry: Staff no longer spend time re-keying balances, payment schedules, or member details.
• Reduced errors: Automated syncing removed mismatches that once caused reconciliation problems and compliance concerns.
• Time and cost savings: Freed from manual updates, employees can handle more loans and spend more time supporting members.
• Audit-ready accuracy: With consistent data across LOS and servicing, ComFed gained greater confidence in reporting and regulatory compliance.
• Secure and scalable: MortgageExchange runs as a cloud-managed service with encrypted transfers, no local servers, and the ability to grow with ComFed’s lending volume.

A Stronger Post-Closing Process

By automating the LOS-to-servicing handoff, ComFed turned a long-standing bottleneck into a strength. Employees no longer chase down mismatched records or spend hours updating two systems. Instead, they can focus on helping members and growing the mortgage portfolio. The efficiency gains also positioned the credit union to scale its lending volume without adding headcount—an essential advantage in a competitive market. Members benefit, too: their loans board faster, their records are accurate, and their first experience with servicing starts smoothly.

Conclusion

The MortgageExchange integration allowed Communication Federal Credit Union to transform post-closing from a manual, error-prone chore into a seamless, automated workflow. What was once a weak point is now a competitive advantage: faster operations, cleaner data, and better service for members. For credit unions like ComFed, MortgageExchange proves that solving post-closing integration challenges isn’t just an IT upgrade—it’s a way to deliver long-term value for both staff and members.