One Nevada Credit Union: Uniting Systems for a Seamless Mortgage Experience

Written by Justin Kirsch | Sep 10, 2025 1:57:07 AM

The All-In-One Mortgage Integration Journey

One Nevada Credit Union – the largest locally based credit union in Nevada, with over $1.5 billion in assets and ~75,000 members across 15 branches – prides itself on innovation and member service. This forward-thinking financial cooperative offers both traditional forward mortgages and specialized reverse mortgages to serve members at every life stage. However, managing these two lending worlds introduced significant operational complexity. Each mortgage type relied on distinct software systems – from loan origination to core banking, servicing, and funding – which historically didn’t talk to each other. The result was isolated workflows and painful, manual data re-entry that sapped efficiency and introduced risk.

One Nevada’s leadership knew there had to be a better way. The credit union has long invested in technology to improve service, dating back to its early adoption of FICS software for in-house mortgage origination and servicing. “One Nevada Credit Union is dedicated to providing our members with the most up-to-date service and technology available,” noted Bill Gibson, VP of Mortgage Servicing. Guided by this ethos, the team set out to eliminate the duplication and delays plaguing their mortgage processes. They envisioned a unified, member-centric lending operation – one where data flows seamlessly between systems, staff focus on members not paperwork, and every mortgage (forward or reverse) is serviced with speed, accuracy, and compliance.

The Challenge: Four Systems, Two Mortgage Lines, One Vision

Despite its commitment to innovation, One Nevada faced an all-too-familiar challenge in today’s lending environment: siloed systems. The credit union’s mortgage technology ecosystem consisted of multiple best-of-breed platforms:

QuantumReverse – a modern, web-based reverse mortgage origination system used to originate Home Equity Conversion Mortgages (HECMs) for senior members.
MeridianLink OpenClose – a forward mortgage loan origination system for home purchases and refinances.
Jack Henry Symitar (Episys) – the core banking system anchoring One Nevada’s member accounts and general ledger.
FICS MortgageServicer – the servicing software used to manage both forward and reverse mortgage loans post-closing.
Fiserv WireXchange – the wire transfer platform for funding disbursements, used to send loan proceeds (especially important for reverse mortgage payouts).

Each of these systems excelled in its domain, but they were not inherently connected. This lack of integration meant duplicate data entry was required at every turn. For example, when a reverse mortgage closed in QuantumReverse, staff had to manually re-key borrower and loan information into Symitar to set up the loan account, into FICS to begin servicing, and into WireXchange to initiate funds disbursement. Similarly, when a forward mortgage closed in OpenClose, its details had to be manually boarded into the FICS servicing system. These redundant processes were time-consuming and prone to delays and error-laden due to manual entry.

The consequences of this dual entry were far-reaching. Internal operations suffered from bottlenecks and costly errors – a typo or missed field could ripple through to compliance issues or member frustration. There was often a lag between loan closing and when all systems reflected the new loan, affecting One Nevada’s ability to provide up-to-the-minute information to members. The credit union’s goal was clear: eliminate these silos and unify the mortgage workflow across all systems. In short, One Nevada needed to “connect LOS, core, servicing, and funding systems with ease” to support both its forward and reverse mortgage business on one integrated foundation.

The Solution: MortgageExchange – One Hub to Connect Them All

To realize this vision, One Nevada partnered with Mortgage Workspace, a fintech provider specializing in secure cloud integration for financial institutions. At the heart of Mortgage Workspace’s offering is MortgageExchange®, a cloud-based integration platform that acts as a smart middleware hub. MortgageExchange is designed to connect and smart transfer data between mortgage, core banking, servicing, and other industry systems, eliminating manual entries and errors. In other words, it would allow One Nevada’s disparate software to speak the same language and share data automatically.

MortgageExchange was configured to bridge all four critical integration points:

Reverse Mortgage Funding (QuantumReverse ↔ Fiserv WireXchange): MortgageExchange’s Wire Transfer module enabled QuantumReverse to pass key funding details directly into Fiserv WireXchange. Now, when a reverse mortgage is ready to fund, the borrower’s wiring instructions, loan amount, and other details flow instantly to WireXchange for review and transmission via Fedwire – no more retyping or faxing forms. This automation ensures seniors receive their reverse mortgage proceeds faster and with fewer errors, while also providing an audit trail for compliance.
Core Banking Updates (QuantumReverse ↔ Jack Henry Symitar): Using MortgageExchange, One Nevada linked its reverse mortgage LOS with its core Symitar Episys platform. The integration automatically boards new loans and borrower information into the core system once a reverse mortgage closes. For instance, if a new member takes out a HECM loan, MortgageExchange checks Symitar and creates member and loan records on the core if needed (leveraging the “New Member” module). It also posts relevant general ledger entries for the loan funding (via the GL module). This seamless core update means One Nevada’s accounting and member account systems stay in sync with lending activities without staff intervention.
Reverse Mortgage Servicing (QuantumReverse ↔ FICS MortgageServicer): One Nevada’s reverse mortgages are now boarded to FICS MortgageServicer through MortgageExchange as soon as they are originated. All pertinent loan data – balances, rates, amortization schedules, escrow info – is transferred directly from QuantumReverse to the servicing platform. This direct link eliminated the previous need to export data and import or hand-key it into FICS. As a result, One Nevada can begin servicing a reverse loan (sending statements, tracking interest, allowing online access, etc.) immediately upon closing, with confidence that the data is complete and accurate. Any change or update in one system (e.g. a loan payment or draw in servicing) can also be reflected back to the LOS or core as needed, creating a two-way flow.
Forward Mortgage Servicing (MeridianLink OpenClose ↔ FICS MortgageServicer): MortgageExchange similarly connects the forward LOS and servicing system. When a member’s home purchase or refinance closes in OpenClose, the loan setup details are automatically pushed into FICS MortgageServicer. The servicing team no longer waits for closing packages or spreadsheets to manually board loans. Instead, data flows in near real-time through a “rules-based” interface, with built-in validations to ensure completeness. It guarantees that new mortgages start off in the servicing system without transcription errors or delays – borrowers can even access their loan information online via One Nevada’s FICS eStatus portal immediately after closing, something previously only possible after manual boarding.

Behind the scenes, the MortgageExchange platform encrypts all data in transit and at rest, meeting One Nevada’s strict security and compliance requirements. The implementation was tailored to One Nevada’s environment by Mortgage Workspace’s team of Azure cloud engineers and project managers, but without the credit union needing to maintain any on-premises middleware. MortgageExchange functions as an invisible “bus” connecting systems: it performs the extract, translate, and load operations in the cloud and leaves each system of record as the master of its data. This approach meant no changes to One Nevada’s existing platforms – instead, MortgageExchange uses each system’s API or data interface to send/receive information, orchestrating a unified workflow.

Throughout the project, One Nevada’s focus remained on how these integrations would support its member-centric mission. By unifying its LOS, core, servicing, and wire systems, the credit union aimed to create a single source of truth for mortgage data and a streamlined experience for employees and members alike. As MortgageExchange went live connecting system after system, that goal quickly came to fruition.

Results: From Many Systems to One Seamless Process

Elimination of Dual Data Entry: The tedious and error-prone retyping of information between QuantumReverse, OpenClose, Symitar, FICS, and WireXchange is fully eliminated. Loan officers and servicing staff no longer spend hours duplicating data. This has removed the “burden of repeated entries” and the associated stress on employees.
Improved Accuracy & Compliance: With data flowing directly from system to system, One Nevada has virtually eradicated the errors that used to arise from manual input. Consistent data across all platforms means reports to regulators are more accurate, and compliance checks (e.g. confirming funding and onboarding occur within required timeframes) are easier to meet. The risk of an oversight or typo causing an audit finding has dropped dramatically.
Faster Funding & Servicing Onboarding: What used to take days or weeks of back-office processing now happens in moments. Reverse mortgage borrowers receive their funds faster via automated wire initiation, and new loans are boarded to servicing immediately upon closing. This speed translates into better member service – for example, new homeowners can set up their first payment or view loan details online right away. One Nevada can service loans more proactively, since there is no lag waiting for data to be available in the servicing system.
Cost and Time Savings: The integration has led to substantial savings in both time and costs. By cutting out redundant tasks, One Nevada’s team can handle greater volume without additional headcount, or devote newly freed hours to higher-value activities. Faster processes also mean interest and payments are tracked sooner, improving the credit union’s cash flow management.
Empowered Employees & Happier Members: Perhaps most importantly, One Nevada’s staff can focus on what really matters – serving members. Instead of being data entry clerks, mortgage and operations teams are now problem-solvers and advisors. They can spend more time counseling borrowers or developing new products, confident that the “busy work” is handled by MortgageExchange. Members, in turn, enjoy a more transparent and responsive experience. Their loan information is consistent whether they talk to a branch officer or call the servicing center, because all systems are in sync. As One Nevada likes to say, this transformation lets them “focus more on what truly matters—serving their members with excellence.”

One Nevada Credit Union’s successful integration of four systems through MortgageExchange has effectively created one unified mortgage platform out of many. The credit union has become a pioneer in offering both forward and reverse mortgages supported by fully automated, end-to-end workflows. This unification supports One Nevada’s growth and member service goals in tangible ways. Accuracy is up, turn-times are down, and the entire mortgage process is aligned with the credit union’s member-first ethos. By automating the back-office, One Nevada empowers its front-line teams to deliver personalized, timely service to every member – whether it’s a retiree tapping home equity in Reno or a first-time homebuyer in Las Vegas.

Executive perspective: What began as a complex integration project ended as a story of efficiency and innovation. One Nevada CU turned a fragmented system environment into a competitive advantage, leveraging MortgageExchange to bridge gaps between LOS, core, servicing, and funding systems. In doing so, the credit union set a new standard for member-centric lending operations, proving that even the most complicated forward/reverse mortgage servicing setup can be transformed into a seamless, automated whole. One Nevada’s investment in integration now pays dividends daily in the form of happier staff, delighted members, and a sharper competitive edge in the mortgage market.